1. Overview
This policy explains how billing, cancellation, and refunds work for Knowledge Into Action. By purchasing a paid plan, you accept this policy along with our Terms of Use.
2. Plans and Pricing
Knowledge Into Action may offer free and paid plans. Current plan features, pricing, and billing cycles are shown on our pricing page. We may update plans, features, and pricing from time to time.
3. Billing
- Paid plans are billed in advance for the chosen billing cycle (for example, monthly or yearly).
- Payments are processed by an external payment provider. We do not intentionally store full card or banking details in our own systems.
- You are responsible for any applicable taxes, conversion fees, or charges imposed by your bank or card issuer.
4. Free Plan and Trials
We may offer a free plan or limited trial access. Free and trial usage is subject to feature limits and may change at any time.
5. Cancellation
You may cancel a paid plan at any time. When you cancel:
- You will not be charged for the next billing cycle.
- You generally keep access to paid features until the end of the period you have already paid for.
- After that period ends, your account will return to the free plan (where available) or lose access to paid features.
To cancel, follow the steps in your account or contact support@actuply.com.
6. No-Refund Policy
All payments to Actuply are final and non-refundable. We do not provide refunds, full or partial, for:
- Unused time on a monthly or yearly plan after cancellation.
- Features you choose not to use.
- Accidental purchases, duplicate purchases, or wrong-plan selections.
- Account deletion before the end of the billing cycle.
- Subjective dissatisfaction with AI-generated output.
- Loss of access caused by violation of our Terms of Use or this policy.
Please review the platform on the free plan (where available) and read our Terms of Use, AI Use & Disclaimer, and Privacy Policy before purchasing.
7. Limited Exceptions
If applicable law in your jurisdiction requires us to offer a refund, we will comply with that law to the minimum extent required. Any approved refund will be processed only to the original payment method.
8. Failed Payments and Disputes
If a payment fails, we may suspend access to paid features until payment is successful. If you initiate a chargeback or payment dispute that we reasonably believe is invalid, we may suspend or terminate your account.
9. Changes to Plans and Pricing
We may change plans, features, and pricing from time to time. Changes apply to future billing cycles. Continued use of a paid plan after a change takes effect means you accept the updated terms.
10. Contact
For billing or cancellation questions, contact support@actuply.com.